What to Do When a Client Refuses to Pay

Escalate in 5 stages: understand why, negotiate a payment plan, send a formal demand letter, file in small claims court for amounts under $5K-$10K, and for larger amounts hire a collection agency or commercial litigation attorney. This guide covers each stage with ready-to-use templates, when to write off and move on, and how to prevent this in the first place.

Frequently Asked Questions

When should I take a client to small claims court?

Usually after 60-90 days of no response and a formal demand letter has been ignored. Small claims is cheap and you don't need a lawyer.

How long do I have to collect on an unpaid invoice?

Statute of limitations on unpaid invoices is typically 3-6 years from the due date, varying by state.

Can I report an unpaid invoice to credit bureaus?

B2B unpaid invoices generally cannot be reported to consumer credit bureaus, but commercial credit agencies will accept reports.

Should I keep working for a client who hasn't paid the previous invoice?

No — stop work as soon as an invoice is more than 30 days past due.

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